Chances are, you’ve already heard the painfully long Comcast customer service call – 5.4 million people have! In case you haven’t heard the call yet, here’s the summary: A man called Comcast to cancel his service, and the customer service representative was far less than helpful. Painfully unhelpful, actually.
As you may expect, the call went viral and exploded all over social media - but this is not a social media problem. This is a problem with culture and customer service.