Social Media Workshop: Reputation Management 10-13-10
Are people talking nice about you online? Would you know what to do if they weren't? While we love social media as a way to get people talking, it can be disastrous when that talk turns negative. In this recorded webinar, Jennifer Laycock shows you how to track the conversation, what to watch for and how to respond to keep your campaign on track. It's a great primer for our complete series on Reputation Management.
Length: 58 min.
You will learn:
Why you should always consider responding to any kind of feedback
When you should respond
How you should respond
How one negative blog ruined one retailer
The 5 steps to reputation management
Build real customer relationships and boost your business presence
with the latest tools, techniques and strategies from respected social
media authorities Jennifer Laycock, Greg Jarboe, and Matt Bailey.