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ClickTracks vs Omniture: A side by side comparison

September 4, 2007 by John Marshall 9 Comments

I recently had the opportunity to directly compare products from two of the most respected names in web analytics. Each product has distinct strengths and weaknesses, but perhaps most interesting is how much the designs share in common, as this inside look at the tools will reveal.

Accuracy

My first priority was to analyze the accuracy of each tool. In the past I have been known to dismiss accuracy as unimportant, but with the possibility to directly compare each, very close-up, I simply couldn’t resist. I carefully set out the parameters for my accuracy test, and performed the comparison under the strictest conditions possible.

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My test revealed no significant differences in accuracy. Although it’s true the Omniture tool produces a heavier line, ClickTracks is not significantly different. Perhaps crucially, I found both tools equally suited to the demands of an enterprise environment.

User interface

Both tools have a good reputation for user interface design, and I agree the fit and finish is above average. In fact, despite the obvious aesthetic differences (as usual, ClickTracks deviates from traditional design by using a triangular cross-section) and of course different color scheme, I found both tools to be well made. The retraction mechanism is similar, and the buttons have a nice, positive clicking action. Both tools also feature a rubberized grip area, providing increased security.

Unfortunately I was not able to check each tool for compatibility with a pocket protector, but I suspect they would work just fine.

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Omniture definitely has more visible shiny parts, for those that find this important

Segmentation

The importance of segmentation cannot be overstated. It’s impossible to get good data without some level of dissection, and this is often where tools show their weaknesses. In both cases the segmented results are acceptable, and it’s relatively easy to recombine them to get the complete picture later.

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Segmentation can be applied easily, and then reversed

Summary

Both the Omniture and ClickTracks tools are useful and well made, but the results are only as good as the operator. Our thanks to both companies for supplying these demo versions for us to experiment with.

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Filed Under: Discipline: Web Analytics, Online Marketing

Comments

  1. Jennifer Laycock says

    September 5, 2007 at 4:04 pm

    Well done!

    Shall we expect side by side comparisons of yo-yo’s from Web Trends and Web Side Story next week?

  2. Avinash Kaushik says

    September 5, 2007 at 6:28 pm

    🙂

    Very funny.

    I am sure this will be popular with the peeps!

    -Avinash.

  3. ppc management says

    September 6, 2007 at 3:21 pm

    That’s the most thoughtful comparison of analytics packages that I’ve seen thus far.

  4. Jones says

    September 6, 2007 at 3:33 pm

    Nice. The pen comparisons continue…

    Ask.com evaluatning the Google pen:

  5. Scott Clark says

    September 25, 2007 at 6:07 pm

    But you didn’t use your thumb to check their click fraud systems!

  6. admin says

    September 28, 2007 at 10:55 am

    Click Fraud! Yes! I wish I’d thought of that one

  7. Kailee C says

    April 18, 2008 at 10:53 am

    where can I find out the difference in data collection methodology?

  8. Immanuel Godwin says

    August 21, 2008 at 6:59 am

    The biggest difference between them is in their data collection methodology. Omniture uses page tagging and Clicktracks uses log file solutions. A google search for both these methodologies will clearly give you the advantages and disadvantages between them.

  9. John Marshall says

    August 22, 2008 at 10:52 am

    not true. Both can use logfiles and page tagging. There is no appreciable difference between the products in that regard.

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